A: To open an account, Participants/Investors will need to complete and send the following forms to FL PALM Client Services (available on the Forms and Documents section of this site):

• Account Application
• New Participant/Investor Application (if this is your entity's first FL PALM account)
• Contact Record Form
• Permissions Form, and
• IRS W-9 Form

By Fax:  (800) 252-9551

Or by mail:
FL PALM Client Services
P.O. Box 11813
Harrisburg, PA 17108

A: There are two options for electronic funds transfer available to FL PALM Participants/Investors:

Wire Transfer.  Participants/Investors may invest in the Trust by sending a wire transfer to Wells Fargo Bank, N.A., the Trust's Custodian and Depository.  To make an initial investment by wire an Investor must follow the following steps:

Step 1.  Complete and send the following forms to FL PALM Client Services (available on the Forms and Documents section of this site):

• Account Application
• New Participant/Investor Application (if this is your entity's first FL PALM account)
• Contact Record Form
• Permissions Form, and
• IRS W-9 Form

On the Account Application, "Wire" must be selected as the investment method and the bank information from which the deposit will be withdrawn should be provided.  FL PALM Client Services will contact the account holder with the new account number and to initiate the wire transfer.

Step 2.  Instruct the Participant's/Investor's bank to wire funds to Wells Fargo Bank, N.A.

Wire instructions can be found under Participant/Investor Resources or you can contact the FL PALM Client Services at 1-877-495-8246.

Subsequent investments can be made by an authorized Participant/Investor online at  https://www.fl-palm.com/ or by calling FL PALM Client Services at 1-877-495-8246.

Important - Notification of wire purchases and request for wire withdrawals must be received by the FL PALM Client Services prior to 2:00 p.m., Eastern Time, to receive that day's trade date.

The Trust does not charge a fee for receipt of bank wires; however, a Participant's/Investor's bank may charge a fee for wiring funds.  There is no limit to the number of wire transfers a Participant/Investor can send to the Trust.

ACH Transfer.  Participants/Investors may invest in the Trust by ACH.  FL PALM Client Services will initiate an ACH debit from the Participant's/Investor's local bank account.  To make an initial investment by ACH, a Participant/Investor must follow the following steps:

Step 1 - Complete and send the following forms to FL PALM Client Services (available on the  Forms and Documents section of this site):

• Account Application
• New Participant/Investor Application
• Contact Record Form
• Permissions Form, and
• IRS W-9 Form

On the Account Application, "ACH" must be selected as the initial investment method and the bank information from which the funds will be withdrawn should be provided.

Subsequent investment can be made by an Authorized Participant/Investor online at www.fl-palm.com or by calling the FL PALM Client Services at 1-877-495-8246.

Important - ACH purchase requests must be received by 4:00 p.m., Eastern Time, to receive that day's trade date.  The ACH will be withdrawn from the Participant's/Investor's bank account the following business day.  Upon purchase settlement, the investment will begin earning income.  If a Participant/Investor intends to initiate their own ACH purchase they must notify FL PALM Client Services in advance of making the purchase for further instruction by calling the FL PALM Client Services at 1-877-495-8246.

The Trust does not charge a fee to initiate an ACH transfer to the Trust; however, a Participant's/Investor's bank may charge an ACH debit fee. 

A: Before wiring funds, you must first complete all necessary documentation to open a FL PALM account. See Forms and Documents on this website. After you have been notified that the account is opened, please contact FL PALM Client Services at 1-877-495-8246 with the amount to be invested and the name of the bank sending the funds.  Funds should be wired to FL PALM before 2:00 p.m. Eastern Time for same day investment.

A: View your account information online or contact a  Trust Representative  at 1-877-495-8246.

A: Account information is available through the  Account Access on this website for registered Participants/Investors or by calling FL PALM Client Services at 1-877-495-8246.

A: You will need to provide written notification of the change signed by an authorized individual. Please utilize the  Forms and Documents section of this website for the correct form or contact FL PALM Client Services at 1-877-495-8246.  The notification should be sent to FL PALM Client Services either by fax 1-800-252-9551 or mail at:

FL PALM Client Services
P.O. Box 11813
Harrisburg, PA 17108 

A: There are two options for electronic funds transfer available to FL PALM Participants/Investors:

Same Day Wire Transfer – Funds can be transferred by wire to or from a FL PALM account. For incoming transfers, you must (1) initiate the transaction on the Internet at https://uat.fl-palm.com/ or by calling FL PALM Client Services at 1-877-495-8246, and (2) instruct your financial institution to send the funds to FL PALM. For outgoing transfers, Participants/Investors may request a wire transfer of funds on the Internet at https://uat.fl-palm.com/ or by calling FL PALM Client Services at 1-877-495-8246. Transfer requests received prior to 2:00 p.m. Eastern Time will be processed that same day. FL PALM has no service charge or fee for this service.

Next Day Transfer – Next Day Transfer utilizes the Federal Reserve’s Automated Clearing House (ACH) system to transfer funds to/from your FL PALM account. Funds are transferred overnight and are available in the designated account the next business day. Participants/Investors may request an ACH transfer of funds via the Internet at https://uat.fl-palm.com/ or by calling FL PALM Client Services at 1-877-495-8246. The Next Day Transfer Form must be completed in advance of the initial transfer.

A: Authorized Participants/Investors may withdraw funds online at https://uat.fl-palm.com/ or by calling FL PALM Client Services at 1-877-495-8246. FL PALM Client Service representatives are available on Business Days from 8:30 a.m. until 5:00 p.m. Eastern Time to request redemption by either Fed wire or ACH. Participants/Investors are permitted unlimited wire transfers per month without charge. There is no limit to the number of ACH transactions. Funds may be withdrawn in the following ways: 

 

By Wire - Participants/Investors may initiate a wire withdrawal online at https://uat.fl-palm.com/ If the transaction request is received before 2 p.m. Eastern Time, the amount will be wired on the same day to the bank account specified on the Investor’s Account Application Form. Requests received after 2:00 p.m. Eastern Time will be processed on the following Business Day. The Trust does not charge for a same day wire, but a Participant's/Investor’s bank may.  

 

By ACH - Redemption requests received by FL PALM Client Services prior to 4:00 p.m. Eastern Time, will be given that day's trade date for the redemption. The ACH will be deposited to the Participant's/Investor’s bank account the following business day. Redemption requests received by FL PALM Client Services after 4:00 p.m. Eastern Time, will be given the next business day's trade date and will be deposited to the Participant's/Investor’s bank account the following business day. Consult your financial institution for its funds availability guidelines for ACH. This method normally provides access to funds earlier in the business day, and bank charges, if any, are normally much lower than for a wire transfer.  

 

Withdrawal of All Funds in Account - If at any time a Participant/Investor wishes to withdraw all of its funds in a Trust account, the funds including accrued interest to date will be sent to the Participant/Investor by wire or ACH. Investors can request a withdrawal of all funds online at https://uat.fl-palm.com/ or by calling FL PALM Client Services at 1-877-495-8246.